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Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and services.

1. Introduction

Loadx values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our household moving services and website.

2. Information We Collect

We may collect personal details such as your name, contact number, email address, pickup and drop-off locations, and service details when you book a service with Loadx.

3. How We Use Your Information

Your information is used to process bookings, provide moving services, communicate updates, improve customer experience, and offer support when needed.

4. Data Protection

We take appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

5. Sharing Information

Loadx does not sell your personal information. We may share necessary details with service partners only to complete your booking efficiently.

6. Cookies & Tracking

Our website may use cookies to improve user experience, analyze traffic, and enhance platform performance.

7. Data Retention

We retain your information only as long as necessary to provide services and meet legal or operational requirements.

8. Your Rights

You may request access, correction, or deletion of your personal data by contacting our support team.

9. Third-Party Services

We may use trusted third-party tools for payments, tracking, or analytics, which operate under their own privacy policies.

10. Policy Updates

Loadx may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact our support team through the Loadx platform.